1.What is the nature of the company (factory or trader)
Answer: Our company is a source factory specializing in all-aluminum doors, wall panels, cabinets, and home furnishings. We have our own production base and R&D team, and we are not a trader. We can provide full-chain services from raw material processing to finished product delivery.

2.Company size
Answer: The factory covers an area of 10,000 square meters, with a total of over 100 production and R&D personnel, and an annual production capacity of 500,000 square meters

3.Company address and inspection
Answer: Actual address: No. 1, East of North Road, Honggang Industrial Zone, Shishan Town, Nanhai District, Foshan City, Guangdong Province, China (Chengheng All-aluminum High-end Foshan Headquarters) (accurate to the house number)
We support customers’ on-site visits and recommend making an appointment 3 working days in advance. We will arrange for a designated person to receive you and showcase our production line, quality control process, and sample exhibition hall.

4.Patent status
Answer: The core product holds 3 patents (Foshan Chengheng Aluminum Co., Ltd. holds a total of 3 patents, all of which are utility model patents, and multiple design patents are currently being applied for), and patent certificates can be provided for verification.

5.Qualification certification
Answer: Quality management system: We have obtained ISO 9001 quality management system certification and strictly adhere to the IQC (incoming quality control), IPQC (in-process quality control), and FQC (final quality control) processes
Third-party testing: The product has passed FQM/NFC testing and complies with EU CE, US ASTM, Australian AS, and other standards.

6.Production time for bulk goods
Answer: For orders with a quantity of ≤1000㎡, it takes 10-15 working days; for 1000-5000㎡, it takes 15-20 working days; for orders over 5000㎡, it takes 20-30 working days (please communicate with the company for specific details, which are subject to the contract).

7.Packaging and shipping information
Answer: Packaging method: single piece laminating + pearl wool cushioning, wrapped in five-layer corrugated cardboard boxes, and exported with solid wood pallets (compliant with ISPM 15 standards)

8.After-sales service
Answer: Service scope: free replacement for product quality issues, technical guidance for installation, and training on usage and maintenance
Service period: 3-year warranty
Response time: We will respond to after-sales requests within 24 hours and provide solutions within 48 hours.

9.What makes aluminum sheets better than traditional sheets? ​
Answer: It is moisture-proof, rust-proof, and mold-proof, made of environmentally friendly aluminum (you can move in immediately after installation), fire-resistant, and insect-proof. With normal use, it can last for over 50 years, which is more than three times the lifespan of a panel cabinet

10.Can the alien design be customized? Is there an additional charge? ​
Answer: Our company boasts a professional team with over 10 years of industry experience, capable of undertaking customized services for round, curved, and other irregular structures. The cost of mold making will be calculated based on the complexity of the product structure. Specific plans and quotations can be further discussed.

11.What styles and colors can be customized? ​
Answer: It supports various styles such as modern, light luxury, European, French, and new Chinese styles; the surface can be processed using wood grain transfer printing, spraying, scratch resistance, and other techniques; it can be customized with matte or glossy effects, and there are over 1000+ color options to choose from.